Where are my index files stored?

• Dexxer stores indexes locally at: ~/Library/Application Support/Dexxer/
  — no files are uploaded or synced to the cloud.

I upgraded to Pro but don’t see Pro features.

• Enter your license key under Settings → License, then restart Dexxer.

Can I use Dexxer Pro on multiple Macs?

• Yes — a Dexxer Pro license can be activated on up to 3 Macs you personally use.

What happens if a scan fails or stops mid-way?

• Simply re-plug the drive and start the scan again — Dexxer won’t harm your files.

Before reaching out, you can check our FAQ at the bottom of the homepage:

• Does Dexxer work offline? (Yes.)

• Can I search unplugged drives? (Yes.)

• Does Dexxer upload my files? (Absolutely not.)

• Can I use my license on multiple Macs? (Yes—if you’re the user.)

• License is for one person and works on up to 3 Macs you personally use.

If you purchased Dexxer Pro through LemonSqueezy:

• Check your spam or promotions folder

• Search your inbox for “LemonSqueezy” or “Dexxer”

• Still nothing? Reply with your order info and we’ll resend immediately.

When reporting an issue, please include:

• macOS version

• Dexxer version (from Help → About)

• A brief description of what happened

• Screenshots if available

This helps us fix things faster.

Email us anytime: support@dexxerapp.com

We typically respond within 1–2 business days.

We’re grateful you’re using Dexxer.
Your support helps us continue building fast, offline-first tools for creators and everyday users.